In the pursuit of excellence, the education industry continuously strives to improve the quality of teaching and learning processes in the classroom. The concept of learner’s experience design is one of the growing models to achieve this purpose, and experience design is yet to be explored. This study investigated the relevance of experience design in an educational institution by analyzing the university experience of students at De La Salle University-Dasmariñas. A descriptive quantitative research design with purposive quota sampling technique was utilized. A researcher-made questionnaire was answered by the students online through their portal accounts. Data were statistically treated and analyzed through frequency count, percentage, mean, and standard deviation. Results revealed that students consider functional value as most influential in their decision to study in the university whereby required professional competencies are developed through appropriate teaching methodologies and learning assessments. Likewise, students have favorable perception with academic advising as support system because it provides assistance in their academic and personal concerns. These results confirm the importance of human resources in the quality of student experience provided in the institution. Thus, it is recommended that the results be considered as inputs in enhancing schools’ faculty development programs and academic support systems.
Keywords: University, Student experience, Experience design, Faculty development, Academic support systemAlcartado, P., Camarse, M., Legaspi, O., Mostajo, S. and Buenaventura, L.C. (2017). Developing pedagogical model of service learning: The De La Salle University-Dasmarinas experience. Journal of Institutional Research for South East Asia, 15(2), 31-56.
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