Generation Y Employees in Thai Workplaces: What Make Them Stay or Leave

Article Details

Chalermpol Chamchan, chalermpol.cha@mahidol.ac.th, Mahidol University, Thailand
Sirinan Kittisuksathit, , Mahidol University, Thailand

Journal: The Asia-Pacific Social Science Review
Volume 19 Issue 1 (Published: 2019-03-01)

Abstract

Retaining the talented employee in the workplace has become a human resources concern of countries around the globe. This study aims to investigate and compare factors underlying intent to stay and intent to leave the current employer by Generation Y (Gen Y) employees in Thailand. Data were obtained from a large-scale survey conducted in 2013. A total of 4,100 Gen Y employees aged 20–29 years old were included. The work-life balance factors were defined in the analysis framework, providing more insightful understandings about Gen Y’s preferences and values towards their work-life. Binary logistic regression analysis revealed that perceived satisfaction on a job promotion, organizational support and (feeling of) ownership, and work/personal-life balance significantly increased the intent to stay and lowered the intent to leave the current employer. Compensation satisfaction did not influence the intent to stay but significantly reduced the intent to leave. Contrary to prior expectations, personal growth in career development and work/family-life balance were found not to be associated with the intent to stay but, instead, were accelerating factors of the intent to leave. Job involvement and organizational culture had no influence either on the intent to stay with or the intent to leave the current employer.

Keywords: Generation Y, employee retention, human resource, work-life balance, Thailand

DOI: https://www.dlsu.edu.ph/wp-content/uploads/pdf/research/journals/apssr/2019-March-vol19-1/5-generation-y-employees-in-thai-workplaces-what-make-them-stay-or-leave.pdf
  References:

Aladwan, K., Bhanugopan, R., & Fish, A. (2013). Why do employees jump ship? Examining intent to quit employment in a non‐wWestern cultural context. Employee Relations, 35(4), 408–-422.

Bedarkar, M., & Pandita, D. (2014). A study on the drivers of employee engagement impacting employee performance. Procedia - Social and Behavioral Sciences, 133, 106–-115.

Boxall, P., Macky, K., & Rasmussen, E. (2003). Labor turnover and retention in New Zealand: The causes and consequences of leaving and staying with employers. Asia Pacific Journal of Human Resources, 41(2), 196–-214. doi:10.1177/10384111030412006

Bresman, H. (2015, February 23). What millennials want from work, charted across the world. Retrieved September 1, 2015, from Harvard Business Review: https://hbr.org/2015/02/what-millennials-want-from-work-charted-across-the-world

Brooks, G. R., & Wallace, J. P. (2006). A discursive examination of the nature, determinants and impact of organizational commitment. Asia Pacific Journal of Human Resources, 44(2), 222–-239. doi:10.1177/1038411106061511

Cahill, T. F., & Sedrak, M. (2012). Leading a multigenerational workforce: Strategies for attracting and retaining millennials. Frontiers of Health Services Management, 29(1), 3–-15.

Cennamo, L., & Gardner, D. (2008). Generational differences in work values, outcomes and person‐organization values fit. Journal of Managerial Psychology, 23(8), 891–-906. doi:10.1108/02683940810904385

Chew, J., & Chan, C. C. (2008). Human resource practices, organizational commitment and intention to stay. International Journal of Manpower, 29(6), 503–-522.

Cho, S., Johanson, M. M., & Guchait, P. (2009). Employees intent to leave: A comparison of determinants of intent to leave versus intent to stay. International Journal of Hospitality Management, 28(3), 374–-381. doi:10.1016/j.ijhm.2008.10.007

Codrington, G. (2011, May). Detailed Introduction to generationalTtheory in Asia. Retrieved December 1, 2015, from http://www.tomorrowtoday.uk.com/articles/article044_generations_in_asia.htm

Davis, P. J. (2015). Implementing an employee career-development strategy: How to build commitment and retain employees. Human Resource Management International Digest, 23(4), 28–-32.

Deloitte. (2015). Mind the gaps: The 2015 Deloitte millennial survey (Executive summary). Retrieved August 25, 2015, from http://www2.deloitte.com/content/dam/Deloitte/at/Documents/human-capital/2015_millennial_survey.pdf

Dhevabanchachai, N.-t., & Muangasame, K. (2013). The preferred work paradigm for Generation Y in the hotel industry: A case study of international tourism and hospitality. International Education Studies, 6(10), 27–-38.

Freyens, B. P. (2010). Managing skill shortages in the Australian public sector: Issues and perspectives. Asia Pacific Journal of Human Resources, 48(3), 262–-286.

Gallup. (2013). State of the American workplace: Employee engagement insights for U.S. business leaders. Retrieved February 1, 2016, from http://employeeengagement.com/wp-content/uploads/2013/06/Gallup-2013-State-of-the-American-Workplace-Report.pdf

Ghosh, P., Satyawadi, R., Joshi, J. P., & Shadman, M. (2013). Who stays with you? Factors predicting employees` intention to stay. International Journal of Organizational Analysis, 21(3), 288–-312. doi:http://dx.doi.org/10.1108/IJOA-Sep-2011-0511

Harter, J. K., Schmidt, F. L., Killham, E. A., & Asplund, J. W. (2008). Q12® Meta-Analysis. Retrieved September 1, 2015, from https://strengths.gallup.com/private/resources/q12meta-analysis_flyer_gen_08%2008_bp.pdf

Hellman, C. M. (1997). Job satisfaction and intent to leave. The Journal of Social Psychology, 137(6), 677–-689. doi:10.1080/00224549709595491

Herzberg, F. (1964). The motivation-Hygiene concept and problems of manpower. Personnel Administrator, 27, 3–-7.

Jagannathan, A. (2014). Determinants of employee engagement and their impact on employee performance. International Journal of Productivity and Performance Management, 63(3), 308–-323.

Jin, J., Chen, C.-C., Fosh, P., & Chen, Y. (2014). Understanding Chinese non-managerial employees` response to western HRM: cChanges in turnover intention. Asia Pacific Journal of Human Resources, 52(3), 316–-332. doi:10.1111/1744-7941.12025

Johari, J., Yean, T. F., Adnan, Z., Yahya, K. K., & Ahmad, M. N. (2012). Promoting employee intention to stay: Do human resource management practices matter? International Journal of Economics and Management, 6(2), 396–-416.

Kittisuksathit, S., Tangcholathip, K., Jarasit, S., Saiprasert, C., Boonyateerana, P., & Aree, W. (2012, December). Original Thai title here [HAPPINOMETER: The happiness self assessment] (in Thai). Retrieved July 31, 2015, from http://www.happinometer.ipsr.mahidol.ac.th/pdf/Happinometer_Manual.pdf

Kular, S., Gatenby, M., Rees, C., Soane, E., & Truss, K. (2008). "Employee engagement: A literature review", (Working Paper Series No 19). Place of publication: Kingston Business School, Kingston University, December.

Lin, S., Chiang, H., & Chen, I. (2011). Comparing nurses’ intent to leave or stay: Differences of practice environment perceptions. Nursing and Health Sciences , 13, 463–-467.

Llobet, J., & Fito, M. A. (2013). Contingent workforce, organizational commitment and job satisfaction: Review, discussion and research agenda. Intangible Capital, 9(4), 1068–-1079. doi: http://dx.doi.org/10.3926/ic.475

Macky, K., Gardner, D., & Forsyth, S. (2008). Generational differences at work: iIntroduction and overview. Journal of Managerial Psychology, 23(8), 857–-861.

McCarthy, G., Tyrrell, M., & Lehane, E. (2007). Intention to `leave` or `stay` in nursing. Journal of Nursing Management, 15(3), 248-255.

Medina, E. (2012). Job Satisfaction and Employee Turnover Intention: What does Organizational Culture have to do with it? Retrieved September 1, 2015, from http://static1.1.sqspcdn.com/static/f/1528810/23319899/1376576545493/Medina+Elizabeth.pdf?token=kQ0FeuyI4AQqysOeQCxf4%2BR5198%3D

Mujtaba, B. G., Manyak, T. G., Edward, F., Murphy, J., & Sungkhawan, J. (2010). Cross-cultural value differences of working adult Gen X and Gen Y respondents in Thailand. The International Journal of Management and Business, 1(1), 36–-68.

Mxenge, S., Dywili, M., & Bazana, S. (2014). Job engagement and employee`s intention to quit among administrative personnel at the University of Fort Hare in South Africa. International Journal of Research In Social Sciences, 4(5), 129–-144.

Myers, K. K., & Sadaghiani, K. (2010). Millennials in the workplace: A communication perspective on Millennials’ organizational relationships and performance. Journal of Business and Psychology, 25(2), 225–-238.

Neves, P., & Eisenberger, R. (2014). Perceived organizational support and risk taking. Journal of Managerial Psychology, 29(2), 187–-205.

Ng, E. S., Schweitzer, L., & Lyons, S. T. (2010). New generation, great expectations: A field study of the Millennial Generation. Journal of Business and Psychology, 25(2), 281–-292.

Office of the National Economic and Social Development Board . (2013). Population projections for Thailand 2010–-2040. Bangkok: Office of the National Economic and Social Development BoardAuthor.

Pilcher, J. (1994). Mannheim`s Sociology of Generations: An Undervalued Legacy. British Journal of Sociology , 45, 481–-495.

Pipitvej, N. (2014). Leadership and work engagement of gGeneration Y employees in Thailand. In A. Editor (Ed.), Bangkok: Proceedings of 10th Asian Business Research Conference (pp. xx–xx). Bangkok: Publisher.

Pritchard, K. (2014). Using employee surveys to attract and retain the best talent. Strategic HR Review, 13(2), 59–-62.

PwC. (2013). PwC`s NextGen: A global generational study: Evolving talent strategy to match (Summary and compendium of findings). Retrieved August 25, 2015, from https://www.pwc.com/gx/en/hr-management-services/pdf/pwc-nextgen-study-2013.pdf

Regus. (2013). Regus Work:life Balance Index 2013. Retrieved August 25, 2015, from http://press.regus.com/united-states/download/30276/work_life_balance_final.pdf

Rothbard, N. P. (2001). Enriching or Depleting? The Dynamics of Engagement in Work and Family Roles. Administrative Science Quarterly, 46, 655–-684.

Russo, M., & Buonocore, F. (2012). The relationship between work‐family enrichment and nurse turnover. Journal of Managerial Psychology, 27(3), 216–-236.

Samad, A., Reaburn, P., & Milia, L. D. (2015). The contribution of job strain, social support and working hours in explaining work–family conflict. Asia Pacific Journal of Human Resources, 53(3), 281–-295. doi:10.1111/1744-7941.12058

Samutachak, B., & Darawuttimaprakorn, N. (2014). Lifestyle, life plans and the decision to have children among generation Y. In Y. Worasiriamorn, J. Ritthirong, S. Chuanwan, & P. Hanjangsith (Eds.), Birth and security of Thai population and society (pp. 213–-231). Nakornpathom (in Thai): Institute for Population and Social Research .

Sanjeevkumar, V. (2012). A study on employee`s intention to stay in public companies, Kedah, Malaysia. ZENITH International Journal of Business Economics & Management Research, 2(4), 91---101.

Savage, S. B., Collins-Mayo, S., Mayo, ‎., & Cray, G. (2011). Making sense of Generation Y: The world view of 15 to 25 years old. London, United Kingdom: Church House Publishing.

SCB Economic Intelligence Center. (2014a, November). Insight: Capturing Thai Gen Y consumers. Retrieved December 1, 2015, from https://www.scbeic.com/en/detail/product/276

SCB Economic Intelligence Center. (2014b, November ). IThai title here [INSIGHT: Strategies to Attract Gen Y`s Consumers] (in Thai Language). Retrieved July 8, 2015, from https://www.scbeic.com/th/detail/file/product/130/dzi68owq5l/8372_20141112161337.pdf

Shaw, S., & Fairhurst, D. (2008). Engaging a new generation of graduates. Education + Training, 50(5), 366–-378.

Skinner, N., Elton, J., Auer, J., & Pocock, B. (2014). Understanding and managing work–life interaction across the life course: a qualitative study. Asia Pacific Journal of Human Resources, 52(1), 93–109.

Sorenson, S. (2013, June 20). How Employee Engagement Drives Growth (in Gallup`s Business Journal). Retrieved August 25, 2015, from http://www.gallup.com/businessjournal/163130/employee-engagement-drives-growth.aspx

Srinivasan, V. (2012). Multi Generations in the Workforce: Building Collaboration. IIMB Management Review, 24(1), 48–-66.

Strauss, W., & Howe, N. (1991). Generations: The History of America’s Future,1584 to 2069. NewYork: William Morrow and Company.

The Economist. (2013, September 28). Generations in the workplace: Winning the generation game. (2013, September 28). The Economist. Retrieved August 2015, 2015, from http://www.economist.com/news/business/21586831-businesses-are-worrying-about-how-manage-different-age-groups-widely-different

Timms, C., Brough, P., O`Driscoll, M., Kalliath, T., Siu, O. L., Sit, C., & Lo, D. (2015). Flexible work arrangements, work engagement, turnover intentions and psychological health. Asia Pacific Journal of Human Resources, 53(1), 83–-103.

Towers Watson. (2014, March 31). Salary increase of 6% in 2014 for Thailand’s general industry, Towers Watson survey finds [Press Release]. Retrieved September 1, 2015, from https://www.towerswatson.com/en/Press/2014/03/Salary-increase-of-6-in-2014-for-Thailand-general-industry. Treuren, G., & Anderson, K. (2010). The employment expectations of different age cohorts: Is Generation Y really that different? Australian Journal of Career Development, 19(2), 49–-61.

United Nations Joint Staff Pension Fund. (n.d.). Traditionalists, Bbaby bBoomers, Generation X, Generation Y (and Generation Z) Wworking together. Retrieved August 25, 2015, from https://www.google.co.th/url?sa=t&rct=j&q=&esrc=s&source=web&cd=1&cad=rja&uact=8&ved=0CCAQFjAAahUKEwi8i8-drqDIAhUDGo4KHf_tB78&url=http%3A%2F%2Fwww.un.org%2Fstaffdevelopment%2Fpdf%2FDesigning%2520Recruitment%2C%2520Selection%2520%26%2520Talent%2520Manageme

United Nations, Department of Economic and Social Affairs, Population Division. (2015). World population prospects: The 2015 revision: Key findings and advance tables. (Working Paper No. ESA/P/WP.241). Place of publication: Publisher.

UNIVERSUM. (n.d.). Understanding a misunderstood generation. Retrieved August 25, 2015, from http://www2.universumglobal.com/e/13732/1Btz5ME/f2g8r/246197100

Vandenberg, R., & Nelson, J. (1999). Disaggregating the motives underlying turnover intentions: When do intentions predict turnover behavior? Human Relations, 52(10), 1313–-1336.

Westerman, J. W., & Yamamura, J. H. (2007). Generational preferences for work environment fit: eEffects on employee outcomes. Career Development International, 12(2), 150–-161.

Weyland, A. (2011). Engagement and talent management of Gen Y. Industrial and Commercial Training, 43(7), 439–-445.

Wong, M., Gardiner, E., Lang, W., & Coulon, L. (2008). Generational differences in personality and motivation: Do they exist and what are the implications for the workplace. Journal of Managerial Psychology, 23(8), 878–-890.

Yu, H.‐C., & Miller, P. (2005). Leadership style: The X Generation and Baby Boomers compared in different cultural contexts. Leadership & Organization Development Journal, 26(1), 35–-50.

  Cited by:
     None...